VB Emergency Communications and Citizen Services Department handles some 750,000 calls a year

August 7, 2017




    The Virginia Beach Emergency Communications and Citizen Services Department (ECCS) received its fifth accreditation, from the Commission for Accreditation of Law Enforcement Agencies (CALEA), at the 2017 Summer CALEA Conference, held recently in Providence, R.I.


     ECCS members accepted the award, which represents a commitment to professional excellence in policy and practice.


     The accreditation process is designed to ensure that the policies and procedures of communication centers are meeting and exceeding the recognized standards for public safety


     Virginia Beach Emergency Communications and Citizen Services originally achieved CALEA accreditation on July 30, 2005.


     The CALEA's primary mission is to accredit public safety agencies, including communications centers, by using a national body of highly regarded and professional standards.


     Accreditation requires EECS to comply in seven areas: organization; direction and supervision; human resources; recruitment, selection and promotion; training; operations; and critical incidents, special operations and homeland security.


     During the assessment phase that took place in April 2017, a team of assessors visited Emergency Communications and Citizen Services to examine all aspects of the center’s policies and procedures, management, operations and support services.


     The assessors reviewed detailed documentation prepared by members of the ECCS administrative and operations staff that showed proof of compliance.


     This process required dedication from all members of ECCS, who were responsible for compiling specific examples of how they performed their work in line with CALEA standards.


     Each of the 213 standards is assigned to members whose job duties fall within the scope of the standard.


     This cycle of accreditation is three years. Future accreditation cycles will be four years, with annual reviews.


     During the accreditation cycle, ECCS must also submit annual reports demonstrating continued compliance of standards.


     ECCS handles more than 750,000 emergency and non-emergency calls each year.


     The CALEA accreditation process represents opportunities for ECCS to provide consistent delivery of high quality public safety services and to strive to continue and improve current processes.


     For more information about CALEA and the accreditation process, visit www.calea.org.

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