VBPL adds Rachel Kopchick as new public services administrator to ensure quality customer service and programs

May 30, 2018

Rachel Kopchick has joined VBPL in the role of public services administrator, just assuming her new position on May 24, 2018.  Responsible for ensuring high quality customer service and programs for Virginia Beach residents of all ages, Kopchick oversees the city's 10 public library branches and bookmobile, as well as, the youth and family, teen, adult and special services units.


"Rachel's demonstrated success in library leadership, extensive customer service background and project management skills are an ideal fit for the role of public services administrator at Virginia Beach Public Library," saidDirector of Libraries Eva Poole. "We are thrilled to add her to our team and look forward to working with her as we continue providing the best possible services and programs for our community."


Kopchick has six years' experience in library administration and management. Most recently, she was public services director for Dayton Metro Library in Dayton, Ohio, where she oversaw daily operations and community engagement efforts for 19 library locations.


Rachel Kopchick


She also served as regional director of public services for Metropolitan Library System in Oklahoma City, Oklahoma, and was formerly borrower services manager at Kent Free Library in Kent, Ohio.


In each role she has overseen numerous library projects ranging from new building construction to implementing innovative community programs and services.


In addition to her work in public libraries, Kopchick has 10 years' experience in corporate management and customer service, including roles as teller supervisor and branch financial sales consultant for PNC Bank in Tallmadge, Ohio, and front end manager and customer service trainer for Giant Eagle in Indiana, Pennsylvania.


Kopchick holds a Master of Arts in library and information science from Kent State University in Kent, Ohio. She also holds master's and bachelor's degrees in English from Indiana University of Pennsylvania, Indiana, Pennsylvania.


She is a member of the American Library Association and Public Library Association.

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